We are here for the customers - and not the other way around
We never treat customers as an interruption to our work - they are the purpose of it
We always acknowledge waiting customers immediately - and thank them for waiting
Customers can expect us to act courteously
Because we enjoy working with customers, we radiate enthusiasm
We show genuine interest in finding the best value solution for every customer
Because we know our products and our industry, we can relaxed and always listen creatively
We respond responsibly to very customer circumstance
We understand our customer's issues, and we display sympathy, while avoiding the pitfalls of empathy
Our training means that we carry ourselves professionally
We always greet our customers with a smile
We see the individual in every customer a as well as the customer in every individual
Our most valuable assets are satisfied customers and happy, motivated employees
We treat every staff member as we believe they should treat each customer
